In case of Emergency please phone: Pets: 01422 354999 Equine/Farm: 01422 354106
This privacy notice advises Customers and Clients of Hird and Partners LLP data protection responsibilities on the collection and processing of their personal information.
THE PURPOSE OF PROCESSING
We collect and process your personal data to assist in the running of Hird and Partners LLP and to manage a high level of service for the individual in relation to their animal(s). GDPR regulations however, do not relate to information held on your animal(s) but you the individual.
We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.
We are required to explain how and why we collect such data and what we do with that information. This notice will also provide information as to what you can do about your personal information that is held and processed with us.
What is personal information? Personal information is any information that relates to you and can be used directly or indirectly to identify you.
THE LAWFUL BASIS OF PROCESSING
We process personal data about individuals in accordance with the following data protection principles:
In our privacy notices, we tell individuals the reasons for processing their personal data, how we use such data and the legal basis for processing. We will not process personal data of individuals for reasons other than the stated purpose or purposes.
We will update personal data promptly, if an individual advises that his/her information has changed or is inaccurate.
Our legal basis for using your personal data, there are several reasons why we hold, process and share individuals' personal data. Under data protection laws, the lawful reasons for processing personal data include:
Our legitimate interest for processing your data may include:
Your personal data, where it is reasonable to do so, may also be shared with other professionals such as legal and professional advisers.
Other examples include:
What data do we hold on you? The personal data we hold regarding you can include, but is not limited to, information such as:
Anyone engaged by us wishing to see a copy of the information about them that we hold should contact the manager.
How do we obtain personal data? We may collect this information in a variety of ways. For example, data might be collected through:
We will not share information about those engaged with third parties unless the law or our policies allows us to. In circumstances where consent is the basis for processing, such as with clinical histories, we will not share your data with third parties unless we have your consent.
In some cases Hird and Partners LLP may collect personal data about you form third parties, such as referrals, other clinics or individual enquiring on your behalf.
Hird and Partners LLP will process your personal data for the performance of care being carried out for an animal it may hold with a third party. For example referral reports etc.
Who has access to your personal data? Your personal data may be shared internally with other members of staff in order for them to perform their roles. We may also share your personal data with third parties like Insurance companies or companies abroad for travel purposes etc. Throughout these processes we maintain strict confidentiality and only process and retain the personal data for a long as is necessary.
Legal Claims-The processing is necessary for the establishment, exercise or defence of legal claims. This allows us to share information with our legal advisers and insurers.
How do we protect individuals' personal data? We take the security of your personal data very seriously. We have internal policies and controls in place to try to ensure that data is not lost, accidentally destroyed, misused or disclosed and is not accessed except by our employees in the performance of their duties.
Where we engage third parties to process personal data on our behalf, they do so based on written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data. For example, we ensure Hird and Partners LLP uses encrypted devices and passwords. Virus protection has appropriate firewalls to ensure protection of systems and personnel.
THE RETENTION PERIOD FOR PERSONAL DATA
We will only retain the data we collect for as long as is necessary to satisfy the purpose for which it has been collected.
YOUR RIGHTS AVAILABLE IN RESPECT TO PROCESSING
You will have the following rights in relation to your personal data. Some of these rights are new.
THE RIGHT TO WITHDRAW CONSENT
If you want to exercise any of these rights, then please contact our Manager.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information form you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
THE RIGHT TO LODGE A COMPLAINT WITH THE ICO
Further guidance and advice on the above rights can be obtained from the ICO's website
If you have a concern about the way we are collecting or using your personal data, or if you would like to exercise any of the above rights, we ask that you raise your concern with us in the first instance by contacting the Manager.
Alternatively, you can contact the Information Commissioner's office at https://ico.org.uk/conerns to raise any issues you have.
We may record telephone calls for training and monitoring purposes.
Small Animals King Street Practice
2 King Street, Halifax, West Yorkshire, HX1 1SR
Small animal: 01422 354999
Farm/Equine: 01422 354106
Shelf Equine Hospital
Lower Giles Hill Farm, Giles Hill Lane, Shelf, Halifax,
West Yorkshire, HX3 7TW
Tel: 01274 601534
52 Oldham Road, Ripponden, West Yorkshire, HX6 4DP
Tel: 01422 823312 Fax: 01422 822732
Unit 2D, Walsden Industrial Estate, Rochdale Road, Walsden, West Yorkshire, OL14 6UD
Tel: 01706 810271 Fax: 01706 818841
Sheffield Equine Clinic
Howarth Lane, Rotherham, South Yorkshire, S60 4NB
Tel: 01709 911900
Hird and Partners LLP - Cheshire
Chowley 7, Chowley Oak Business Park,
Chowley Oak Lane, TATTENHALL, Cheshire, CH3 9GA
Tel: 01829 708222